And that is what I … But Sheina, I’ve read some articles saying that revealing money as your reason is a bad idea. February 10th, 2017 Written by: Molly Masterson. Required fields are marked *, Professional Services to maintain an acceptable level of accuracy. It highlights the fact that you have no experience. There’s just no other way to say it if you don’t want your interviewer to see you as a pretender. Are you looking to build a career? if you are answering in an interview Then something like, coz, Call centre gives you hand on experience on the professional way of working, … Bellio explains that when hiring, many call centers look for candidates with the “ability to connect with the customer and drop in little comments that say, ‘Hey, I care about you as a person as much as I [care about] helping you because that’s my job.’” Of course, there’s more to the job than just communicating well with people. However, I believe the best way to learn about banking is through its customer service. or Why do you want to join BPO? Call centers are always looking for supervisors. It works. Majority just come to get first time experience. Telephone Providing outstanding customer service is paramount for all companies — with 76% of consumers saying they view customer service as a “true test” of how a company values them, according to a 2015 Aspect report. ; Enter the meeting ID number and your display name.. Which one do you think –web or voice- suits your qualifications better? Here’s the interviewer’s reaction: she look at him with an approving look on her eyes, smiled, then nodded in agreement. Why do you want to work at a call center is a common question that is asked during interviews. As customers in every industry become more tech-savvy, the call center model has been evolving.More and more call centers are moving back from outsourced outposts in the developing world, and several have gone completely virtual. Any job? Rea… This site is not sponsored by Facebook. ; Sign in to Zoom then click Join. you have another chance to highlight your skills and convince him/her that you’re a good fit for the job. Irrespective of your education level. The work often does not require specific prior experience or education, but there are some basic people skills that are necessary, or at least helpful, if you want to be a successful call center agent. I have a finance background. And that is what I want to learn first. Why does anyone go for a job? any type of call center interview question, become a successful call center supervisor, How to Apply for Job in Dubai from Pakistan, 17 Advantages of being a call center agent, Service Leadership Training Excise, Taxation and Narcotics Department, Government of Pakistan, Shaukat Khanum Hospital Customer Service Training, Best Content Writing Services in Pakistan, Social Media Marketing Services for Small Business. Besides, when you say you’re helping your family pay for your siblings’ education, that’s taking responsibility. Many things can trigger why you applied for a call center job. The people that answer phones and order thing for you. “What do you think a call center is like?” How to Answer It: Stay positive! It never works out that way. Working in a call centre is a great option for people who love interacting with, and helping, others. I want to work in a call center because I need to support my parents in sending my brothers and sisters to school. The bank has its own call center. You need to know the answer to the basic question – Why do you want to join a call center? But let us dig deeper. However the question is how to master the interview question. Maybe taking calls … However, the business is where the customer is at. I’ve heard one my co-applicants answered this. Besides, most, if not all, interviewers won’t buy this. You have to sell yourself in an interview. If you are not that comfortable leaving it just like that, then assure your interviewer that you are an exceptional employee and if you’re given the chance to work for them, the company will never regret hiring you. Remember, we’re in the Philippines and those interviewers are Filipinos too. Others for the salary. Best Answer to the Interview Question. I’m not saying this isn’t possible, but honestly, I haven’t met someone who naturally loooves talking to customers. But is it more than that? It might seem like a generic question. All texts are the intellectual property of this site. What stuff do we need to start this business. Damn right it does! Q22. Q28. If you’re planning to operate a call centre business, it must be very overwhelming just knowing where or how to start. No shame in that. But that is not the right answer. It’s not the passion, it’s the salary. You speak decent English and you should be good to go. You can become a successful call center supervisor. You need to be well prepared. However, many get it wrong. It’s a win, win, win for the employees, your company, and the clients. You will want that reaction from your interviewer. If one of the three isn’t performing well, then all three lose. Will you be happy to sign a bond? So say it. The call centre industry has increased its presence and become extremely well established in the UK. Email However, the business is where the customer is at. Always focus on the customer service part. Facebook™ is a registered trademark of Facebook, Inc. We use cookies to ensure that we give you the best experience on our website. Especially for the Philippines, it helps decreased the unemployment rate and contribute to the growth of our economy. Q27. For the most of us, and probably for ALL of us, it’s the money, right? Call center industry is booming. This is true all over the world. I hope this article helps you with your interview. A call centre is usually a fast paced and competitive environment to work in, where the call centre … They know exactly why most applicants, degree holders or not, choose call centers instead of working for the course they’ve studied for. 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