Our Privacy Policy

Introduction :
As part of its business activity of manufacturing, purchasing and distributing systems for protection against the biological effects of electromagnetic waves and manufacturing other electrical materials and equipment, Comosystems SL. may process information about you.

For example, by filling out a subscription form, making a purchase from our online store, contacting our customer service department, registering for an event that we organize or in which we participate, browsing our website, or clicking on a promotional link that we present, you transmit information to us, some of which is likely to identify you (“personal data”).

This Privacy Policy informs you of how we collect and process your personal data in accordance with European law, RGPD.

We only use your personal data in the cases provided for by the regulations in force:

To perform a contract, we have entered with you, and/or
To comply with a legal obligation, and/or
Your consent to the use of your data, and/or
The existence of a legitimate interest in using your data. A legitimate interest is a set of commercial or business reasons that justifies the use of your data by Comosystems SL.

Our privacy practices may vary from one country or territory to another to reflect local practices and legal requirements.

Contents:

1 /Who is responsible for the processing mentioned in this document?

The data controller mentioned in this document is Comosystems S.L., a company with capital of €70,000, registered in the Alicante Trade Register under number Tomo 2.537, Libro 0, Seccion 8, Folio 38, Hoja A-70221, with registered office at Reyes Catolicos 31,5°A, 03003 Alicante, Spain, whose legal representative is Mr. R. Messagier, Managing Director.
Mrs. I. Fillion-Robin is Comosystems SL’s Data Protection Officer.

2 / What data do we receive?

You may be asked to provide us with information about yourself during various activities, such as:

1 Browsing and ordering on our COMOSYSTEMS.com website.
2 requests for information on protection products and their applications.
3 shipping activities, including delivery of shipments.
4 requests to track shipments or answer questions.
5 events in which we participate, such as trade fairs and conventions.
6 promotions and other offers.
7 calls to customer service and accounting centers that may be recorded.

This information may include:

Surnames, first names, title, company name, postal address, e-mail address, telephone or fax numbers.
Information required for the delivery of one or more products ordered.
Information provided in response to surveys.
User name, password and other identifying information used to identify you on our site or applications.
Choices regarding commercial prospecting.
Username, password, bank account number for use of our affiliate program (Idevaffiliate).
Encrypted payment information (including credit card number).
Tax identification number in cases where you request products or services for which
This information is required, or which are linked to certain promotions or prize draws.
Other personal information that may be required to obtain a COMOSYSTEMS SL product.

Automatic data: Cookies
When you visit our sites and applications, we collect information about your connection and navigation. Various technologies may be used to collect this data. The main one is the cookie. We respect your preferences with the Axept.io application.

Data we collect during our commercial exchanges:
– History of our commercial relationship.
– Your participation in events or promotional offers.
– Requests you have made to our customer, scientific or accounting departments.

Data relating to minors:
In principle, our products and services are intended for adults capable of entering contractual obligations. Users who are minors must obtain the consent of their legal guardians prior to any communication of personal data concerning them. The age of 16 is accepted for registration on our sites and for some of our online services (e.g. newsletter).
Internet users under the age of 18 at the time of publication or creation of an online account have a specific right to have their personal data deleted.
For further information, please contact the Comosystems Data Protection Officer (dpo@comosystems.com).

3 / Purposes and duration of storage of information obtained:

Commercial prospecting operations
– Suggest products that might interest you.
– Inform you about special events, conventions, training courses, our participation in trade shows and other offers or promotions.
– Allow you to post on our blogs and interact with COMOSYSTEMS via social networks.
– Send information to your contacts if you request it.

Operations necessary to provide products or services:
We may use the information we obtain for the following:
– Deliver or arrange for delivery of products ordered on our website or by email.
– Inform service and customs providers such as subcontractors, carriers, forwarding agents, etc.
– Process and collect payments.
– Provide customer service, respond to your questions and comments and communicate with you about these products.
– Set up and manage your COMOSYSTEMS customer account (including your online account at: https://comosystems.com/ and its various functions), such as the address book and billing center.
– Handle customer service complaints.

General technical, financial or marketing analysis operations
– Data analysis (including market and consumer research and analysis, trend analysis and characterization)

Data categories	Purposes	Data retention period
Données relatives à un prospect
All data	Constitution and management of a prospect file	5 years from data collection or last contact with prospect
Data relating to an active customer
All data	Customer account management	For the duration of the contractual relationship
Data relating to an inactive customer
Data relating to contract execution	Manage customer accounts, orders, deliveries, billing and payments	10 years after the end of the contract or the last contact from the inactive customer
Identification and contact data	Sending information on product developments, publications and offers	10 years after end of contract or last contact with inactive customer (10 years for surname, first name and postal address)
Identification and contact data – Newsletter subscribers	Sending information on product developments, publications and offers	3 years from unsubscription or last contact by the customer
Identification and contact data – Web account subscribers	Sending information on product developments, publications and offers	5 years from unsubscription or last contact by the customer
Identification and contact data – Mail order buyers	Sending information on product developments, publications and offers	5 years after product delivery or last contact with inactive customer (10 years for first and last name and postal address)
Data generated by cookies
Data related to your browsing on our online services	Service operation and optimization Visitor measurements Personalized content and advertising	13 months maximum

4 / Interest-based advertising

In our websites and applications, we may collect information about your online activities (cookies) which will be used to provide advertisements for products and services tailored to your personal interests.
You may see certain advertisements on sites other than comosystems.com because you are browsing from a country where an independent distributor represents our brand and sells our products exclusively.

5 / Information we share:

We do not sell or share any personal information about you except as described in this Privacy Policy.

To perform our services of delivering ordered products, we share shipping information with third parties, such as shippers, consignees, third parties in charge of payments and consignees and sometimes our suppliers.
We may also share the personal information we obtain with our resellers and marketing partners. These entities, which are collectively referred to in the “Comosystems Partners” section, may use the information for the purposes described in this Privacy Policy. We may share physical location data with Comosystems’ business partners and other third parties, for example, to improve the updating of our offers and promotions.
Information collected through third-party applications, tools, widgets and add-ons (such as the use of Facebook’s “Like” button or other social networks) is collected directly by the providers of these features. This information is subject to the specific privacy policies of these providers and Comosystems is not responsible for the information practices of these providers.
In all such circumstances, we process information in accordance with the agreement entered with our customers.
Exceptionally, your data may be communicated to the competent public authorities, at their request, in compliance with regulations, in particular for the purpose of tracking down the perpetrators of offences.
We reserve the right to transfer any information about you if we sell or transfer all or part of our business or assets (even in the event of reorganization or liquidation).

6 / Access and correction rights

In accordance with regulations on the protection of personal data, you may exercise your rights of access, rectification, deletion, opposition, limitation and portability if necessary, and thus determine the fate of your data.

To do so, you can:

click on the unsubscribe option in the footer of our mailings
go to the “My account” section of our website and correct your “Privacy preferences” by ticking the boxes that apply to you
write an e-mail to the data controller, who will do it for you: dpo@comosystems.com
simply send your identification data to: cancelsubscription@comosystems.com
contact the COMOSYSTEMS Data Protection Officer by post at the following address : COMOSYSTEMS SL, Sra FILLION-ROBIN ( D.P.O), Reyes Catolicos 31-5°A. 03003 ALICANTE. SPAIN.

You also have the right to lodge a complaint with the Spanish Data Protection Agency (A.E.P.D) and its electronic network by clicking on the link: https://sedeagpd.gob.es

7 / COMOSYSTEMS partner locations and services:

For your convenience and information, our websites and apps may contain links to places that are not COMOSYSTEMS or that may be operated by companies that are not affiliated with COMOSYSTEMS. These companies have their own privacy policies, which we suggest you consult.

The following sites use our products’ graphics, names and trademarks with our agreement and under contract. They are distributors-wholesalers of our products. They are located in various countries. They are companies independent of COMOSYSTEMS. We only share data with them with your formal consent, given on a form allowing you to choose whether or not to accept the transfer of your information:

Other locations:
Transmission of data to subcontractors

The data we collect may be transmitted to service providers (subcontractors) for the performance of certain services for the purposes mentioned above, for example for the management, execution, processing and payment of your orders.
During the creation, maintenance and upkeep of our sites and IT applications, our service providers may have access to your data. Under no circumstances are they authorized to collect such data. We ensure strict compliance with these instructions and select our suppliers based on their compliance with these confidentiality rules.

They are also bound to do so.

We maintain a Personal Data Management Register listing the intermediaries, subcontractors, suppliers and service providers who interact with us to deliver your orders.
Each of these intermediaries also respects your rights, in accordance with the law, and offers you the same guarantee of confidentiality regarding the personal data they manage or store.

8 / Data transfers outside the European Union

Your data may be transferred outside the European Union when circumstances require so, in particular for deliveries to countries outside the EU. In this case, your details may be communicated to the various parties involved, who are essential to the proper execution of this mission. (Financial organizations, carriers, suppliers, Fulfillment and storage centers, delivery agents, etc.)

9 / How we protect personal information:

We maintain administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorized use, disclosure, access, modification, loss or destruction.
Although we take the necessary measures to restrict access to our facilities to authorized persons only, information contained in packages or letters may be visible to others.

10 / Updates to our privacy policy

This Privacy Policy may be updated periodically and without notice reflects changes in our personal information practices.

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